Frequently Asked Questions
Everything you need to know about shopping with Our Generation.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit for our unique silhouettes.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal. Please note that final sale items are not eligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Where are your garments manufactured and sourced?
Our Generation is committed to ethical fashion. We partner with certified factories that prioritize fair wages and safe working conditions. We use high-quality, sustainable fabrics whenever possible to ensure garment longevity.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.